RETURN & REFUND POLICY

Last Updated: December 10, 2025

We want you to love your purchase. If something isn’t right, we’re here to help.

 

Returns

• Returns accepted within 14 days of delivery

• Items must be unused, unworn, and in original condition

• Custom or final-sale items are not eligible for return

• Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect

To initiate a return, email shop@jenanmcclaindesign.com

 

Refunds

Once your return is received and inspected, we’ll notify you and issue a refund to your original payment method within 5–10 business days.

 

Exchanges

If you need an exchange due to sizing or a manufacturing issue, contact us within 14 days. Exchange availability depends on inventory.

 

Non-Returnable Items

• Custom pieces

• Limited-run made-to-order apparel

• Gift cards

• Items marked final sale